Website Privacy Policy

General

Oneillcenter.com respects the privacy of every individual who visits our website. This Privacy Policy outlines the information Oneillcenter.com may collect and how we may use that information.

Personal Data

Oneillcenter.com will not collect any personally-identifiable information about you (e.g., your name, address, telephone number or email address (“personal data”)) through our websites unless you have provided it to us voluntarily. If you do not want your personal data collected, please do not submit it to us.

When you do provide us with personal data, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our products and services; we may use that information to contact you. We do not and do not intend to sell, rent or market personal data about you to third parties.

Additional Information Collected Automatically

In some cases, we may automatically (i.e., not via registration) collect technical information when you connect to our site that is not personally-identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site.

Information Placed Automatically on Your Computer — Cookies

When you view our website, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and can help us in many ways. For example, Cookies allow us to tailor a website to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

Grievance Policy

Policy: Any client has the right to report a grievance regarding the delivery of service without fear of reprisal or disruption of services.

Procedure:

The client/client representative shall notify the Program Manager, Service Center Manager or Executive Director of a grievance as soon as possible.
The Program Manager, Service Manager or Executive Director will investigate the grievance within 24 hours.
The Program Manager, Service Manager or Executive Director will immediately notify the PASSPORT case Manager or appropriate liaison of the grievance and shall permit the case manager/liaison participation in the resolution process when deemed appropriate.
The Program Manager, Service Manager or Executive Director will document the grievance in the client’s chart and complete an incident report. A copy of the completed incident report shall be maintained in a separate file in Administrative offices.

A resolution report signed by the Executive Director shall be prepared by the person investigating the grievance and distributed to the grievant, case manager or other appropriate liaison.